Help needed with Live Investigation Feed

Hi everyone,

I'm just wondering if any of you computer savy people could help me with the problems I'm experiencing at the moment. I was so looking forward to the live investigation tonight and when I clicked on "Live Investigation" it takes me to the page but unfortunately I don't have the static live camera LIVE box (all I have is a straight blue horizontal line)and can't even change screen size or engage in the chat. I don't have any problems with other areas of the website (photo's, video's, forums etc) or any other websites I visit. I have all the latest programme updates. I was able to watch the live investigation at the apartment late December without any problems so I'm open to any suggestions and will answer any questions.

Not to miss out on the investigation I'm watching via my iPad, but the screens are so small lol.

Thanks,
Janice